Data used for support
Support requests may include your email address, app build number, device model, OS version, permission state, desktop console URL, screenshots you choose to send, and the error text needed to reproduce the issue.
Privacy overview
WaveTrace Mobile support data should stay narrow and relevant.
This page summarizes the support and testing data WaveTrace Mobile may use while helping testers diagnose app behavior, device permissions, and desktop bridge setup.
Signal and scan details
For diagnostics, support may ask which source class was tested, such as Bluetooth, supported Wi-Fi or network context, NFC, UWB, or adapter hardware. Do not send raw MAC addresses, private payloads, precise location, or unrelated personal data unless support explicitly requests a narrow diagnostic sample.
Local-first testing
The companion desktop console stores local fingerprints and summaries by default. Support can help you reset local testing data, check bridge setup, or verify whether a mobile observation reached the desktop API.
Safety boundary
WaveTrace Mobile is for authorized device inventory, site surveys, lab testing, and personal environments. Support will not assist with jamming, spoofing, forced pairing, credential cloning, packet injection, or attempts to bypass platform privacy controls.
Requests
Contact support about data or privacy
For help with support records, deletion questions, or privacy details, email WaveTrace Mobile support with the smallest amount of information needed to identify your request.