Customer service for app testing and launch support

Get help with WaveTrace Mobile scans, TestFlight builds, and desktop bridge setup.

WaveTrace Mobile is the native mobile companion for the desktop signal lab console. This support hub helps testers report issues, verify device behavior, and request assistance without sending unnecessary personal data.

Email support Device testing checklist Privacy overview
WaveTrace Mobile support dashboard preview with signal status, device testing, and desktop bridge checks.
TestFlight Build, device, and iOS diagnostics
Desktop Bridge Local API, LAN address, and ingest checks
Privacy Signal data, support requests, and deletion questions

App overview

What WaveTrace Mobile does

WaveTrace Mobile captures signals available to the phone, packages observations with the shared signal contract, and sends authorized test results to the desktop API at /api/mobile/ingest.

The app is built for authorized device inventory, site surveys, lab testing, and personal environments. It should not be used to identify or track a person without consent.

Platform reality

iOS supports Bluetooth and approved platform capabilities, but normal App Store apps cannot perform general Wi-Fi access point scans. Android and desktop testing can expose different signal classes depending on hardware, permissions, and OS rules.

Support actions

Choose the fastest path

Report a TestFlight issue

Send the build number, device model, iOS version, scan source tested, and the exact step that failed.

Report TestFlight issue

Fix desktop bridge setup

Include the desktop console URL, Mac LAN address, and whether the local dashboard opens on port 8765.

Get bridge help

Request device testing

Share the phone model, OS version, adapter hardware if any, and the signal class you need verified.

Request device test

Ask a privacy question

Ask about support data, scan observations, local storage, deletion requests, or App Store privacy details.

Contact privacy support

TestFlight and device testing

What to include in a useful report

  1. 1

    Identify the build

    Open TestFlight and include the WaveTrace Mobile version and build number from the app listing.

  2. 2

    Describe the device path

    List the device model, OS version, permissions granted, and whether you tested on device or simulator.

  3. 3

    Confirm the bridge

    For phone-to-Mac testing, use the Mac LAN address for the desktop console. The simulator can usually use http://127.0.0.1:8765.

  4. 4

    Attach the smallest useful evidence

    Share the error message, a screenshot if helpful, and the scan source involved. Do not send raw personal identifiers unless support specifically asks for them.

Request template

Copy this into your support email

A clear report helps support distinguish app behavior, OS permission limits, and desktop bridge setup issues. 

WaveTrace Mobile support request

Build:
Device model:
OS version:
Testing channel: TestFlight / simulator / Android debug
Desktop console URL:
Signal source tested:
What happened:
What you expected:
Screenshot or exact error:

Privacy and safety

Support should collect only what is needed

WaveTrace Mobile support asks for build, device, permission, and bridge details so issues can be reproduced. Avoid sending raw MAC addresses, private payloads, precise location, or unrelated screenshots.

Signal profiles should describe authorized devices, places, adapters, or test environments. They are not proof of a human identity.

Read the privacy overview Request support data help Ask a safety question